Coping with Challenging Behaviour
Delivery methods available:
Face-to-face
Live Virtual Classroom
Duration
3 hour course
Time
Times vary to suit your needs
Cost
Enquire with our team
Capacity
Max. 15
This course is aimed at healthcare workers who may encounter service users presenting challenging behaviours. The course aims to help ensure they are prepared for and deal with such situations appropriately.
This course is aimed at healthcare workers who may encounter service users presenting challenging behaviours. The course aims to help ensure they are prepared for and deal with such situations appropriately.
On completion of this training, you should be able to:
- Understand the factors which may increase the potential for aggressive or challenging behaviour.
- Identify appropriate interventions in the management of such behaviour.
- Understand the importance of communication skills in de-escalating potentially aggressive events.
- Understand the importance of adherence to record keeping, work policy and procedures.
- Definitions
- Sources of challenging behaviour/distressed reactions
- Effective communication
- Dealing with barriers to communication
- Preventative strategies and de-escalation techniques
- The process of risk assessment
- Therapeutic approaches to care
Individuals are assessed via a multi-format question paper.
Upon successfully completing this course, delegates will be given a certificate valid for three years.